Privacy Policy

Revised Privacy Policy

Privacy Policy – Mia & Leah Cape Town

This Privacy Policy applies to the services provided by Mia & Leah Cape Town, located in South Africa, and reachable via info@mialeahcapetown.co.za.
We value and respect the privacy of our customers and are committed to handling all personal information in a lawful, secure, and transparent manner.

By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We collect personal information that you voluntarily provide to us when placing an order, creating an account, or communicating with us. This information may include, but is not limited to:

  • Full name

  • Address details (billing and shipping)

  • Email address

  • Phone number

  • Payment information (processed securely by third-party payment providers)

  • IP address and device information

  • Website activity, order history, and preferences

We may also collect technical and transactional data automatically for security, analytics, and fraud prevention purposes.

How We Use Your Information

Your personal data is used strictly for legitimate business purposes, including:

  • Processing, confirming, and shipping your orders

  • Providing customer service and order-related support

  • Communicating important updates regarding your purchase

  • Sending relevant offers or product information (where legally permitted)

  • Improving our website, services, and overall shopping experience

  • Preventing fraud, unauthorized transactions, and misuse of our services

  • Assessing, investigating, and responding to payment disputes, chargebacks, and claims

We only collect and process personal data that is necessary to fulfill these purposes.

Sharing Your Information

We only share your personal information with trusted third parties where necessary to operate our business, including:

  • Payment processors to securely handle transactions

  • Shipping and logistics partners to deliver your orders

  • IT, analytics, and marketing service providers that support and improve our platform

All third parties are carefully selected and are required to comply with applicable data protection and confidentiality obligations.
We do not sell, rent, or trade your personal data to third parties under any circumstances.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, fraud prevention, and dispute resolution requirements.

Once data is no longer required, it will be securely deleted or anonymized in accordance with applicable laws.

Cookies

Our website uses cookies and similar technologies to enhance functionality, analyze browsing behavior, support security measures, and assist with marketing efforts.

You may manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect certain website features and your overall shopping experience.

Your Rights

In accordance with South African data protection laws, you have the right to:

  • Request access to your personal information

  • Request correction or updating of inaccurate data

  • Request deletion of your personal information (“right to be forgotten”), where legally applicable

  • Object to certain types of data processing

  • Request data portability

To exercise any of these rights, please contact us at info@mialeahcapetoen.co.za.
We will respond to all legitimate requests within a reasonable timeframe and in accordance with applicable legal obligations.

Contact Information

If you have any questions, concerns, or comments regarding this Privacy Policy or how your personal data is handled, you may contact us at:

Mia & Leah Cape Town
📍 South Africa – Cape Town
📧 info@mialeahcapetoen.co.za