Terms and Conditions

These Terms and Conditions apply to all purchases made through the website of Mia & Leah Cape Town, located in Cape Town, South Africa, and reachable via info@mialeahcapetown.co.za.

By placing an order on our website, you expressly acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions, as well as our associated policies.

1. Applicability

These Terms and Conditions apply to all online transactions conducted through the website of Mia & Leah Cape Town, unless explicitly agreed otherwise in writing.

By completing a purchase, the customer confirms acceptance of these Terms and Conditions in full.

2. Product Information

We take reasonable care to ensure that all product descriptions, images, and information displayed on our website are accurate and up to date. However, minor variations in colour, material, texture, fit, or design may occur due to factors such as lighting conditions, screen settings, manufacturing batches, or supplier differences.

Mia & Leah Cape Town shall not be held liable for minor discrepancies that do not materially affect the intended use of the product, nor for unintentional errors, inaccuracies, or typographical mistakes displayed on the website.

3. Orders and Payments

Orders are processed only after full payment has been successfully received and confirmed.

Available payment methods may vary depending on the customer’s location and payment provider. Customers are solely responsible for verifying which payment options are available to them at checkout.

All transactions are processed through secure, encrypted payment systems operated by third-party payment providers.

4. Processing and Delivery

Processing time: 1–3 business days
Estimated shipping time: 3–7 business days (depending on destination)

All orders are shipped directly from our supplier in China. By placing an order, the customer expressly acknowledges and accepts this fulfillment method.

Tracking information will be provided once the order has been dispatched. Delivery times are estimates and may be affected by factors outside our control, including customs clearance, carrier delays, or peak shipping periods.

5. Returns and Cancellations

Returns, refunds, and cancellations are governed exclusively by our Return Policy, which forms an integral part of these Terms and Conditions.

Only returns that fully comply with the stated conditions and have been approved in advance will be accepted. Refunds will not be issued outside the scope of the Return Policy.

6. Liability

Mia & Leah Cape Town shall not be liable for any loss, damage, or non-receipt claims once tracking information confirms successful delivery to the shipping address provided by the customer at checkout.

Customers are solely responsible for ensuring that their delivery details are accurate and complete at the time of purchase.

Any address errors must be reported within 24 hours of placing the order by contacting info@mialeahcapetown.co.za. Failure to do so may result in delivery issues for which Mia & Leah Cape Town accepts no liability.

7. Intellectual Property

All content on this website — including but not limited to text, images, graphics, designs, and logos — is the intellectual property of Mia & Leah Cape Town.

No part of this website may be copied, reproduced, distributed, or used for commercial purposes without prior written consent from Mia & Leah Cape Town.

8. Complaints Procedure

Customer satisfaction is important to us. Any complaints must be submitted in writing via info@mialeahcapetown.co.za.

We aim to respond to complaints within five (5) business days and will make reasonable efforts to resolve disputes in a fair and timely manner.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of South Africa.

Any disputes arising from the use of our website, products, or services shall be subject to the exclusive jurisdiction of the courts of South Africa.

Chamber of Commerce registration number: 94731071
VAT number: NL005105509B71